Frequently Asked Questions


How long will it take for my item to arrive?

Delivery times vary depending on your chosen shipping method and the destination of your parcel. For full details on packaging and transit times, please visit our Shipping Information page.

How do I cancel or make changes to my order?

Unfortunately, we are unable to make changes to your order once it has been placed on our website. To cancel your order, please email as soon as possible. Depending on the status of your order, it may or may not be possible to cancel it.

How can I exchange my Inspirit product?

To exchange an item from your recent order, simply send it back for a refund and place a new order on Please see our Returns page for further details.

Will Leash Loop fit around my surfboard?

If you're unsure if Leash Loop will fit around your surfboard, read our Sizing Guide

How can I give feedback about Leash Loop?

Email or Fill out our feedback survey

How does Leash Loop work?

We provide everyone with a quick start guide in the packaging, but we also recommend you watch our video here for the best experience